Burglar Alarms in Rochester, Chatham and Gillingham

Burglar and intruder alarms across Rochester and the Medway Towns.

ITD Secure is an independent Kent firm fitting Pyronix systems for homes and business premises throughout the Medway Towns, Rochester, Chatham, Gillingham, Strood and Rainham, and the villages around them. Call it a burglar alarm or an intruder alarm; it is the same kit. The sizing and the grade are what change, according to the building and the insurer. A system is only as good as the reading of the building behind it. We specify around how your property is genuinely approached and got into, which is what separates an alarm that ends an attempt from one that simply records that it happened.

5.0 on Google, from customers across Medway.

Author - Kris Hill, Owner and lead installer, ITD Secure.

Kris Hill of ITD Secure fitting and aligning a CCTV camera on the brickwork of a Kent property

The person who turns up

One person, start to finish. Kris Hill surveys, specifies, installs and services every system we fit, so nobody turns up without knowing the building. Thirty years in law enforcement and covert security preceded ITD Secure. Every Rochester alarm we fit is designed around the property in front of us, not picked off a list.

Burglar and intruder alarms across Medway, from Strood to Rainham

Medway is Kent’s largest urban area, five towns, Rochester, Chatham, Gillingham, Strood and Rainham, that run into one another as a single sprawl of well over a quarter of a million people. That scale is why the security needs here are so varied. There are the Victorian and interwar terraces packed through Chatham, Gillingham and Luton, higher-density streets where a break in on one property is quickly noticed on the next, the newer estates at Hempstead, Walderslade and Wainscott, and the more rural fringe out towards the Hoo Peninsula, Cliffe and the Medway villages.

Alongside the housing is a serious commercial base, the Medway City Estate at Strood, the docks and Dockside at Chatham, the retail parks and the trade and industrial units that employ much of the area. Each of those needs a different alarm. A Gillingham terrace wants a simple, well-zoned system, while a unit on the Medway City Estate needs a graded, monitored one.

Medway’s crime picture reflects its size, and it is more mixed than much of Kent. On CrimeRate’s figures Chatham sits among the highest-crime major towns in the county at around 94 crimes per 1,000, well above the Kent average of 69, Gillingham is above average at around 79, while Rochester sits a little below at around 66.

Across the Towns, burglary, theft and vehicle crime are an everyday feature rather than a rarity, concentrated where footfall and housing density are highest. This is not scaremongering, it is the reason a properly specified alarm earns its place here more than almost anywhere else we cover. You can check the current picture for your own street on the police.uk crime map or on CrimeRate.

We know Medway, from a terrace in Gillingham to a new-build in Hempstead, a unit on the Medway City Estate or a rural home out on the Hoo Peninsula, and we design around the property in front of us. Detector numbers, their positions, how the zones are split and whether monitoring is involved are all settled on your Medway property rather than inherited from a template.

Areas We Cover across Medway

Beyond the Medway towns we cover Sittingbourne to the east and Maidstone to the south, keeping the whole area within easy reach.

Get a free, no obligation survey and quote. Call us on 07508 384864, or send a WhatsApp. Running a business rather than a home? He will spec a commercial intruder alarm to the grade your insurer wants, at the same visit.

A real Medway job

One of our recent jobs, taking over a system in Rainham.

A homeowner in Rainham had a burglar alarm fitted around five years ago by another installer, and when that relationship ended she was left with a system nobody was looking after. That is a common and underrated problem, an alarm is only as good as its upkeep, and an unserviced system quietly stops being something you can rely on.

Kris took over the maintenance and servicing of the existing system rather than ripping it out and starting again, checked it over and brought it up to date. That included getting her onto the current app, and he spent the best part of an hour walking her through installing it, connecting the system and using it day to day, the kind of aftercare that does not show up on an invoice.

For a single parent at home with the family, the value was not just a working alarm, it was knowing there is someone local on the end of the phone who answers questions and stands behind the system. As she put it, she feels safe and secure in her home, and that is the whole point.

Darren supplied and installed my burglar alarm system around 5 years ago. Kris has taken over the maintenance and servicing of the system since, and I couldn’t be happier. He’s always on hand to answer questions and even spent 40 minutes talking me through the new app, how to install it and get my system connected to it. I already recommend you to everyone and I will continue to do so. As a single mum, I feel safe and secure in my home and that’s thanks to you!

Brilliant service, fast, polite and very very thorough, did not leave until happy, would recommend to everyone as best there is. Thank you again for help and protecting our family.

Have used ITD for a number of years. The history of the owner and his previous line of work gives us great confidence in his knowledge and advice. Never pushy only ever informative. Equipment has never let us down and we are now looking at extending our coverage . Highly recommended. Dean B

      EXCELLENT  
   Based on 49 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Chris K 
 
 
 
 Trustindex verifies that the original source of the review is Google. Have to say the service so far has been exemplary from Kris and ITD.  We had an issue with our home alarm when we were out of the UK but Kris was fantastic at advising us on our system, even though he couldn’t access it.  He has since been around and serviced the system and all is running smoothly.  It’s very comforting to know that we are in the hands of a very capable firm going forwards.
  
 
      Posted on Google  
   
   Sophie Long 
 
 
 
 Trustindex verifies that the original source of the review is Google. ITD came to service our alarm / CCTV and super happy with the service . Also set up our new router and sim as we couldn’t do it ourselves. Super happy - thanks
  
 
      Posted on Google  
   
   Danilo Ingallinera 
 
 
 
 Trustindex verifies that the original source of the review is Google. Matt has done and amazing job with Chris definitely the best man to secure your house with security system
  
 
      Posted on Google  
   
   Graham Smith 
 
 
 
 Trustindex verifies that the original source of the review is Google. What a great company. Kris had seen the issues we have faced multiple times and his advice and guidance was spot on. We were getting broken into at the back of the house in Rochester, due to access through a shared alley. Kris knew exactly what system we needed and has set this up so that anyone who ignores the cctv hears a verbal warning. It’s already worked and as this is automated we feel so much safer. The quality of the footage has already been complemented by local police officers. We highly recommend ITD Secure. Top Job.
  
 
      Posted on Google  
   
   rachel goldsack 
 
 
 
 Trustindex verifies that the original source of the review is Google. Kris fitted our shop alarms and was extremely knowledgable, very helpful and nothing was too much trouble, he helped our staff with the mobile set ups and everything was a very smooth and easy process. We recently had an incident where we needed some images from the cameras and Kris had it sent over almost immediately! The whole fittting and after care service is absolutely fantastic, and would highly recommend thank you!
  
 
      Posted on Google  
   
   Peter Downs 
 
 
 
 Trustindex verifies that the original source of the review is Google. From our first contact with Kris Hill it was plain sailing. Initially contact was made to solve a problem related to our an old alarm system. Kris, promised to try and solve the issue - we were going away on a short break and, without his help, this would have left us unprotected. Within 24 hours Kris had established that our old system was obsolete and had completely installed a new one! All this on a Bank Holiday. Superb service!!
  
 
      Posted on Google  
   
   Matt Lee 
 
 
 
 Trustindex verifies that the original source of the review is Google. My company recently had Kris from ITD install our alarm and camera system at our commercial unit. I really cannot recommend him enough. From start to finish I was very impressed. From first contact the service provided and his attention to detail was superb. The new system was explained and he ensured our needs and requirements were met. I would most definitely recommend their services and wouldn’t hesitate to use them for future projects.
  
 
      Posted on Google  
   
   Ami Shoker 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great experience from start to finish. Kris was brilliant; really consultative, took the time to understand what I needed, and explained everything clearly. The system’s been spot on and having it in place has been a real reassurance. I feel much safer. What’s stood out most is the support after install. Kris is on hand if anything comes up. Couldn’t recommend him more!!! 🙌
  
 
      Posted on Google  
   
   E Bam 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend Kris, he is very thorough, polite and attentive. He takes his time explaining and make sure you understand how the system works and he is always very quick to respond and answer any questions.
  
 
      Posted on Google  
   
   Massoud Varnaseri 
 
 
 
 Trustindex verifies that the original source of the review is Google. Product and workmanship excellence , Kris is very friendly and helpful from beginning to the end. The after service is very helpful and very informative highly recommended I have used his services in both coffee shops and hair salon thank you.

Contact Kris on 07508 384864, or drop a WhatsApp. We service and maintain Pyronix systems and any alarm we have fitted across Medway, keeping it tested and reliable. A different make? Kris will still give it a full system review and set out your options.

Why Medway homes and businesses need an alarm

The risk profile across Medway is genuinely mixed, which is why a single standard alarm rarely fits. In the denser streets of Chatham, Gillingham and Luton the common issues are opportunist burglary, theft and vehicle crime, where a well-zoned, monitored alarm both deters and alerts before someone is inside.

On the newer estates at Hempstead, Walderslade and Wainscott it is garage, side-gate and driveway entry, and out on the Hoo Peninsula and the Medway villages it is homes left quiet and outbuildings out of sight. On the Medway City Estate, the Dockside and the trade units it is stock theft and out-of-hours break-ins, where insurers expect a graded, professionally maintained intruder alarm. With Medway carrying some of the higher crime rates in Kent, none of these is a risk worth leaving open.

An alarm protects precisely what it covers and nothing else, at the one moment that matters, which across Medway is almost always overnight. Getting zoning, detector choice and response right for each of those cases is the entire job.

Award Winning Pyronix Systems

Pyronix is a British manufacturer and a former Security Manufacturer of the Year. It goes on Medway properties because it is reliable and well built, not because it is cheap. The commercial specification and the domestic one are the same kit.

Proven Criminal Deterrent

Opportunist entry is the pattern. A visible, professionally fitted alarm on a Medway property usually ends the attempt early, so the external sounder and signage go where they are read on the approach.

Graded to Your Insurer’s Requirement

Homes, shops and industrial units carry different insurance demands. The grade is set by what your insurer has actually specified, so the system stands up on the night and again when the claim is looked at.

Local Kent Installer, Not a Call Centre

We are a local Kent firm covering the Medway Towns and the villages around them, so a survey or a callout is a real local visit, usually the same week. We know the difference between a Gillingham terrace, a Hempstead new-build and a unit on the Medway City Estate, and we spec the system to it.

Protection for Staff, Stock and Premises

On the Medway City Estate, the Dockside and the trade units across the Towns, a graded intruder alarm protects people, stock and the building, and supports your duty of care and insurance, with monitored response where you need it.

Arm and Monitor From Your Phone

The Pyronix HomeControl+ app handles setting, unsetting and status from anywhere, and tells you the instant something triggers. For a home or a business left empty overnight, you know the moment something is triggered.

Advice from someone who understands how break-ins happen

What makes these systems work is that they are built around the offender rather than around a product catalogue. That perspective comes from genuine experience.

Kris Hill, ITD Secure

Owner and lead installer

Most alarm installers can tell you how a system works. Kris can tell you how a burglar thinks. Three decades in law enforcement and security, much of it spent in Kent, changes how you look at a building. Across Medway that tends to mean the shared alley behind a Victorian terrace, the unlit rear yard, and the flat roof that turns a first-floor window into a ground-floor one. A sensor in the wrong place gives a false sense of security. Zoning and placement done properly are what close it out.

Formal certification is not mandatory in security installation, so it is worth finding someone you can trust.The verifiable part is public: full public liability cover, a 5.0 Google rating from Medway homes and businesses, and an installer who explains what he intends to do before quoting for it.

Ring 07508 384864 to book a survey, or message on WhatsApp. Ask how a monitored alarm and CCTV in Rochester work together to cover a property inside and out, not just sound off after the event.

Trusted by Kent Businesses

Kent businesses on our books include The Butcher of Brogdale, whose shops we have alarmed and maintained as they have opened, along with Peekaboo Playhouse and Café and Glossed Clinic.

07508 384864, or WhatsApp, whichever is easier. A good deal of the work is never published here, including low-profile installations for homes that have already been hit once, and discreet arrangements for businesses losing stock internally. Ask him what he would actually recommend for yours.

How much does a burglar or intruder alarm in Medway cost?

We quote after the free survey, because the right answer depends on the building in front of us and on what your insurer requires. You have a fixed written price before anything begins, and we will not charge for an outcome we cannot actually deliver. The main things that move the cost are:

Number of zones and sensors. Determined on site by the ways in and the rooms that warrant a sensor.
Wireless or wired. Wireless fits most Medway homes in a day with nothing to make good afterwards; wired suits a building already opened up.
Security grade. Grade 2 suits most Medway homes and shops, with Grade 3 where the site or the insurer calls for it.
Monitoring. Notifications straight to your phone, or full monitoring with a keyholder response.
Pet-friendly detection. Pet-tolerant detection so a dog downstairs does not set it off.

Get a free survey booked on 07508 384864, or message us on WhatsApp. You deal with Kris start to finish, the same person who surveys your Medway property fits it and answers the phone afterwards.

How a burglar and intruder alarm installation works with us

Every Medway installation follows the same sequence, because shortcuts are exactly where weak systems come from:

Free survey. Kris walks the property, works out where it is actually weak, and agrees what every zone has to cover.
System design. Detector count, placement, zoning, grade and monitoring are specified against your building, and priced in writing.
Clean installation. Wireless where the building suits it, tidy wired runs where it does not, a weatherproof sounder outside, and minimal disturbance throughout.
Configuration. App control, user codes, notifications and any monitored response all set up and tested with you.
Aftercare. We show you how to work it, leave clear written instructions, and stay reachable if anything wants adjusting afterwards.

FAQs

How much is a burglar or intruder alarm in Medway?

There is no fixed price because no two Medway properties are the same. A Gillingham terrace and a unit on the Medway City Estate need very different systems. We survey the building, agree exactly what has to be covered, and give you a fixed price in writing. Free, no obligation attached. Call us on 07508 384864.

Do you cover all of the Medway Towns?

Yes. We install and service burglar and intruder alarms right across Medway, Rochester, Chatham, Gillingham, Strood and Rainham, and the surrounding areas including Walderslade, Hempstead, Wigmore, Cuxton, Halling and the Hoo Peninsula. Wherever you are in the Towns, a survey is a local visit.

Can you fit a pet-friendly alarm that will not go off because of the dog?

Yes. Pet-tolerant detection ignores movement below a set height and weight. A cat crossing the hall or a dog settling downstairs overnight will not trip it, and every other part of the system stays live. We set these up for your specific pet and layout as part of the survey.

Do you install intruder alarms for businesses on the Medway City Estate?

Yes, commercial work is a large part of what we do across Medway. We fit graded Pyronix intruder alarms on the Medway City Estate, around the Dockside and across the trade and industrial units of the Towns, from a single unit to multi-site businesses, with an optional 24/7 monitored response and the grade your insurer requires.

Can you take over or service an existing alarm in Medway?

We service and maintain Pyronix systems and any alarm we have fitted across Medway, and we regularly take over the servicing of systems whose original installer has moved on, as long as it is a system we can properly support. If you have inherited a different make we will give it a full system review and tell you honestly whether it is worth keeping or replacing.

Do your alarms still work in a power cut?

Yes. The panel holds its own rechargeable battery, so detection carries on and both the internal and external sirens sound exactly as they would normally. A power cut does not leave a Medway property unprotected.

What the cut does take out is your broadband router, and with it the notification to your phone. It is worth being clear about why: that alert travels over your home broadband rather than over the alarm, so it affects every internet-connected system on the market, not one make of panel.

It is also straightforward to design around, and we go through it at the survey. A mobile signalling path gives the panel its own route out, independent of the broadband. A small UPS on the router keeps the connection up instead. Either closes the gap, and which one suits you depends on the property and how long you would want it to ride out.